FAQ

i want something outside of the menu. do you do custom menus?

Absolutely! Our expert consultants and talented catering team offer a diverse skill set and years of experience to best assist you in designing the perfect culinary experience for your theme and budget.

Do you have a MINIMUM spend?

Each delivery order must reach a minimum of $100.00 total before tax to avoid a $30.00 delivery fee. Alternatively, clients may pick up their order from the Landing on the 1st floor of the Dining Centre at the University of Calgary. Pick-up orders are exempt from admin fees & service charges.

do you provide bar service?

Our bar service has a minimum revenue requirement of $400.00 per bartender for the first three hours of service with a minimum of $100.00 per hour of service thereafter. Clients will be charged the difference if minimums are not met. One bartender per 100 guests is included for three hours of service. Additional bartenders are available at $35.00 per hour (minimum of three (3) hours).
 

where do you deliver?

We currently deliver anywhere within the Calgary city limits.

I would like a food service attendant at my event. is this something you do?

Staffing is required for all events served on Chinaware. A minimum of 3 hours is charged for each attendant at $30.00 per hour. The amount of labor required will be assessed by the Catering Manager. As a standard, all delivery & drop-off events are on compostable ware. If your event requires food to be passed or if it’s a serviced event, a supplementary labor fee of $30.00 per hour for a minimum of 3 hours will be charged, per attendant. The amount of labor required for passed services will be assessed by the Catering Manager. Labor for events starting after 10:00 p.m. & before 6:30 a.m. & events during statutory holidays will be charged $40.00 per hour, for a minimum of 3 hours.
 

do you provide linens?

All tables for plated meal serviced functions are dressed in standard house linen (white or black) & napkins (white or black, with red accents). Additional linens for cocktail tables & receptions may be subject to additional charges. As we move toward a more sustainable future, we are always looking for ways to lessen our impact on the environment. To help us achieve this goal, we are no longer providing complimentary linen with drop off deliveries or buffets to cut down on the amount of laundering necessary. If you require linen with your drop off delivery order, a fee of $5.00 per linen will be charged to your order.
 

i have, or my guests have, dietary RESTRICTIONS i don’t see on your menu. are you able to accommodate them?

We try to accommodate all dietary restrictions, so please give us a call and chat more with our catering sales manager, on how we can provide you a custom dietary menu.

do you charge gratuity on catering invoices?

Serviced food & beverage orders will be subject to a 15% service charge (broken up into “admin fee” & “service fee”) as well as an applicable sales tax of 5%. Delivery/drop-off orders will be subject to a 10% service fee (broken up into “admin fee” & “service fee”) as well as applicable sales tax of 5%. Our service & admin fees are designed to make sure we provide the best service for your event. 

How far in advance do I need to confirm number of guests attending my event?

The client is required to confirm the event details 3 business days (for drop-off events) and 5 business days (for serviced events) prior to the event and provide any updates as well as final guest count. If the event has less attendees than the guarantee, the guarantee will be charged. Conversely, should the number of attendees during the event be more than this guarantee, the additional meals will be posted to your account upon discussion with the on-site contact. We understand that there can be last minute changes, in these situations please do not hesitate to contact us and we will do our best to accommodate.

Have more questions?

Give us a call at 403.220.5541 or head over to our contact page and shoot us an email!